Privacy Policy

sorryfullybooked.com

 

1. General Information and Data Controller

SorryFullyBooked.com (referred to as “We,” “Us,” or the “Company”) is committed to protecting your personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR).

  • Website: https://sorryfullybooked.com

  • Data Controller: [Insert Company Legal Name Here, e.g., SorryFullyBooked, S.L. or LLC Name]

  • Address: [Insert Company Address Here]

  • Contact for Data Protection: [Insert Dedicated Data Protection Email Here, e.g., privacy@sorryfullybooked.com]

The personal data collected through the forms and subscription processes on the website and within the software service are included in the specific automated files of users of SorryFullyBooked.com.

 

2. Purpose of Processing Personal Data

 

We will process your personal data collected through the Website and our service, https://sorryfullybooked.com, for the following purposes:

  1. Service Provision: To maintain the contractual relationship, and for the management, administration, information, provision, and improvement of the SorryFullyBooked service (e.g., managing your restaurant account, processing payments, technical support).

  2. Information & Communication: Sending information requested through the contact or demo forms provided.

  3. Marketing: Sending newsletters and commercial communications regarding promotions and/or advertising for SorryFullyBooked.com and the restaurant technology sector.

    • You can oppose the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.

    • The fields in the registration and contact forms are mandatory; failure to provide this data will make it impossible to fulfill the stated purposes.

 

3. Legal Basis (Legitimation) for Data Processing

 

The processing of your data is based on the following legal grounds:

  1. Performance of a Contract: The request for and/or the hiring of the SorryFullyBooked service, whose terms and conditions are made available to you prior to contracting.

  2. Consent: The free, specific, informed, and unequivocal consent you provide when accepting this Privacy Policy via a clear affirmative action (e.g., checking a box).

  3. Legitimate Interest: Where necessary for direct marketing of similar products/services to existing customers, or for maintaining the security and integrity of our systems.

If you do not provide us with your data or if you do so incorrectly, we will be unable to fulfill your request or provide the contracted services.

 

4. Data Retention Period

 

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request their deletion, and for the necessary period of time for which legal responsibilities may arise from the services provided (e.g., tax, accounting, or legal obligations).

 

5. Recipients and Data Transfers

 

The data will not be communicated to any third party outside of SorryFullyBooked.com, unless legally obliged to do so.

We may contract with third-party service providers (Data Processors) to assist with hosting, payment processing, and other operational activities. These providers are bound by contractual commitments to comply with applicable data protection regulations (GDPR).

 

6. User Rights (GDPR)

 

The user may at any time exercise the rights of:

  • Access: To request and obtain information about the personal data we hold about you.

  • Rectification: To correct inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): To request the deletion of data that is no longer necessary for the purposes for which it was collected.

  • Restriction of Processing: To request the suspension of data processing in certain cases.

  • Portability: To request that your data be provided in a structured, commonly used, and machine-readable format.

  • Objection: To oppose the processing of your personal data.

  • Withdraw Consent: To withdraw consent at any time for the processing of your personal data.

The exercise of these rights can be done by the user themselves by email to: [Insert Dedicated Data Protection Email Here, e.g., privacy@sorryfullybooked.com] or by written request to our address listed above.

Customers may also file a complaint with the competent supervisory authority regarding data protection.

 

7. Data Collected by Restaurant Clients

 

In cases where our client (e.g., a restaurant using our booking system) includes files with the personal data of their diners in the SorryFullyBooked platform, the restaurant is the Data Controller, and SorryFullyBooked.com acts as the Data Processor.

The restaurant client is fully responsible for ensuring their compliance with the GDPR regarding their diners’ data, and they must have their own legal basis for processing that data.

 

8. Intellectual Property and Security

 

 

Intellectual Property of the Software

 

SorryFullyBooked.com is the owner of all copyrights, intellectual and industrial property, “know-how,” and any other rights related to the content of the website and the services offered. The user does not acquire any right or license over the software necessary for the provision of the service beyond what is necessary to fulfill the contracted services.

 

Protection of Hosted Information

 

SorryFullyBooked.com performs backups of the content hosted on its servers. However, we are not responsible for the loss or accidental deletion of data by users (e.g., your restaurant staff). The replacement of deleted data is only included in the service price when the loss of the content is due to causes attributable to SorryFullyBooked.com.

 

9. Commercial Communications (LSSI Compliance)

 

In accordance with the Spanish Law on Information Society Services and Electronic Commerce (LSSI), SorryFullyBooked.com will only send commercial or promotional communications via email or equivalent electronic means that have been previously requested or expressly authorized by the recipients.

If there is a pre-existing contractual relationship (i.e., you are a paying customer), we are authorized to send commercial communications concerning products or services that are similar to those initially contracted with you.

In any case, you may request that no further commercial information be sent to you through the Customer Service channels or the unsubscribe link in the communication.